Participants will learn basic steps of problem-solving, so they can identify issues, use simple tools to explore causes, and take initial action - rather than immediately escalating problems to a manager.

The purpose of this workshop is to teach businesses the critical steps of effective process management before automation. The principle is simple: Don't automate a bad process. By improving the process, automation can deliver maximum benefit. 

Focus Areas:

• Effective process mapping, analysis, and improvement
• Identifying repetitive, recurring tasks suitable for automation
• Strategies for freeing employee time for higher-value work
• Tools to begin how to automate
• Low code / No code options introduced

Participants will leave with a customized, automation-ready process plan for their organization and free resources to locate no code or low code solutions and resources to help deploy.

Participants will learn what FMEA is, where it applies, and a basic example. Students will learn that FMEA is a proactive, systematic process for identifying potential failures in a product, process, or system, determining their causes and consequences, and prioritizing them for mitigation or elimination to prevent them from occurring.

Participants will be introduced to the basics of Value Stream Mapping, including process flow, waste identification, and how VSM can reveal improvement opportunities - giving them the foundational knowledge to recognize where it can be applied.